Help Center

Our folding file trays are suitable for homes, offices, schools, libraries, studios, and other places where file organization and storage are needed. They can be used to store folders, documents, magazines, notebooks, letters, and other everyday office supplies.

Does the product require assembly?

Most products feature a folding design, making assembly simple. You can assemble and use them according to the product instructions after receiving the product.

Is the product easy to store when folded?

Yes. The folding design reduces space usage when not in use, making it easy to store in cabinets, drawers, or storage areas.

How do I confirm if the product size meets my needs?

Detailed size information is provided on each product page. We recommend checking the product specifications before placing an order and measuring and confirming the size based on your actual space.

Can I buy multiple products?

Of course. You can purchase multiple products at once according to your organization needs, subject to stock availability.

Can I cancel my order after placing it?

If your order has not yet entered the processing stage, please contact us as soon as possible. We will assist you with your cancellation request based on the order status.

How do I apply for a return or refund? If you need to apply for a return or refund, please contact us via customer service email and provide your order number and relevant information. Our team will assist you in processing your application according to our refund policy.

What is the return period?

Items that meet the return conditions can be returned within 30 days of receipt.

How long does it take for a refund to arrive?

After the refund is approved, it will usually be returned to the original payment account within 3 business days. The exact arrival time may vary depending on the processing speed of the bank or payment institution.

Why can’t I find my order information?

Please confirm that the order number and email address you entered are correct. If you still cannot find it, please contact customer service and provide relevant information, and we will assist in verification.

Does FoldTrayNest offer membership subscription services?

Currently, FoldTrayNest mainly offers one-time purchase services.

Purchasing goods does not automatically activate memberships, subscription services, or auto-renewal items. Customers only need to pay the cost of the goods shown in the order.